Refund policy

30-Day Money-Back Guarantee
Not satisfied? 30 days from delivery to request a return. No lengthy explanations needed.

Who Can Return
Item must be unused, in original undamaged packaging, with receipt or proof of purchase.

How to Return
Email admin@niavitals.com with the order number and reason. Response within 24-48 hours with return label and instructions. Do not send items back before contacting us — unrequested returns will not be accepted.

Damaged, Defective or Wrong Item
Inspect order immediately on arrival. If anything is wrong, email with a photo right away. Resolved fast — replacement or full refund.

Exchanges
Return item first. Once approved, place a new order for the preferred item. Fastest turnaround guaranteed.

Refunds
Refund issued to original payment method within 10 business days of return approval. Bank processing may add extra time. If 15+ business days have passed since approval with no refund — contact admin@niavitals.com immediately.

Questions?
Reach us anytime at admin@niavitals.com